Mark & Terri… it seems that having contracted with you to provide our property management services is going to be a positive move … (prior management company) may have just cleaned up as good as possible and not taken care of the existing problems resulting in larger expenses down the road. I do want to apologize for the convoluted start … this was definitely not our intention, but for out of town owners, it is often difficult to get a firm assessment of the condition of a unit unless tenant and manager cooperate to make it an all around good experience from tenant to manager to owner …Again, thank you for the updates and your commitment …